Category Archives: Cloud PBX
Business communication plays important role in business process management. For every business, it should be a priority to bolster business communication with latest devices and communication instruments. For this reason, you need to acquire knowledge on FreePBX, if you have to manage a small business and you need to keep communicating with people related to your business or potential customers for your business. The benefits of having this type of modernized communication system are discussed in the following section of this article.
Better Customer Experience
With hosted PBX solutions, it is possible to provide better telephonic communication service to customers. The customers need to communicate with the businesses due to many reasons. They need help from different business departments. Moreover, most of the businesses work globally. Thus, customers have their own timing for calling to the businesses. With hosted PBX system, it is possible to transfer calls to call operators from the business headquarter easily. As a result, customers enjoy better treatments from the business, when they call with their queries.
Cost-effective Telephonic Communication
Telephonic communication via traditional telephonic systems is quite expensive. Not just small business, but large scale businesses cannot deal with such high amount of expenses. Instead of going for traditional telephonic system, they simply opt for hosted PBX so that overall process can get highly cost-effective. Saving cost or expenses is the most important thing for a business. To deal with high inflation, businesses need to adopt different technological incorporation. From this aspect, it is worthy to invest in cloud based hosted PBX system for communication.
Checking Call Data with More Perfection
Every business step should converge towards productivity. It is important to scrutinize various business processes to check productivity. Traditional method of communication via telephonic system is not productive. Moreover, it is difficult to gather data with such telephonic system. With hosted PBX, you can easily get important data regarding your telephonic communications with clients or customers and other people related to your business. It helps monitoring performance of sales team in a better way. As you have access to minute or precise data, it becomes easier to make more productive business decisions.
With Cloud PBX solution providers, you shall get advanced calling features. Not just simple voice calling, it can help to attain seamless video calling. It also gives opportunity to make conference calling so that more than one person can be involved for a virtual meeting. Business managers at different branches can easily talk to the business directors without moving to any specific place. This helps in smoother business process management. Internal communication of a business has to be made better for the overall betterment of the business. For effective or seamless business growth, it is more important than anything else.
Communication is an integral part of successful business activities. With the adoption of varieties of new generation means of communication, today’s business community is more privileged. Put simply, the internet that helps in making fastest ever communication with your customers, business associates through emails while internet marketing, web media, social media sites are all present in the scenario, which has consolidated the way of communication. Nevertheless, equipped with all these great means you simply cannot overlook the necessity of telephone based communication, which has been embedded deeply with human life for centuries.
Telephone based communication is still considered as one of the great solutions for telemarketing or BPO based businesses. Therefore the concept is very much present while its approach has been changed considerably in order to keep consistency with the fast paced global market. No wonder, whether you are a small business entrepreneur or a part of corporate company, when it comes to business communication, you go for the most efficient mechanism where you can use your telephony system with higher productivity and in reduced cost.
For large business, they can make large scale budget for communication system, which may not be feasible for your small business. In this context, this should also be noted that corporate companies are also on the go to lessen overhead cost and higher their output productivity. Thankfully, with the presence of IP based PBX system now enterprises can attain the best benefits of internet communication system, The PBX systems like MyPBX has the capability to optimize the effectiveness of latest model of telephone systems connected compatible to internet.
In no way, PBX system is a new concept while its use has been established in the business domain for long period of time. The system uses a number of cables connected with numerous phones through intercommunication tool. All incoming and outgoing calls are routed by means of main PBX also called as Public Branch Exchange. While this is the old procedure, with IP-PBX you can work more efficiently without investing in cable systems. The entire process of communication is routed through IP Phone desk systems similar to Sangoma and other popular brands.
The biggest benefit you enjoy out of these IP phone systems over traditional PBXs is that, it reduces cost by trimming down the use of equipment, cable lines and service charges. It is connected with internet line and managed by local area network framework. Even though IP devices are costly than analog telephony system, however, the new generation device offers an array of extra features like inbuilt browsers, call recording facility, great ringtones and this can operate adeptly on any latest generation computer. As said above, outfitted the state-of-the-art PBX, you can effectively make records of voice calls which comes handy in future purposes. In addition to this, when IP phones are used in a number of branches belong to the same company; they can make use of VPN to pass on voice calls by means of WAN or wide area network systems.
If you are looking for a cloud-based phone service for your business, you may find it confusing to decide between the many options available. The low cost of the internet infrastructure is allowing more companies to offer their own cloud-based phone solutions. Since many of them are already bundling local & long-distance calling, caller-ID and voicemail into their monthly service, how do you know which option makes the most sense for your business?
The following information will provide you some of the top criteria to keep in mind when choosing your cloud-based service.
1. Local Presence
If your business operates from multiple locations, or you simply want to project a local presence to your customers, you will need to have a local phone number. A Cloud-based vendor should not only allow you to select from many ‘rate centers’, which are basically local calling boundaries, but also provide you with many phone number options to choose from, so that you can pick the one that suites your needs.
You will also want to Investigate how ‘easy’ it is to select your phone number. Do you need to submit a request form and wait for confirmation? Do they allow you to check on-line for a list of currently available numbers and activate it right away?
2. Mobility and Collaboration
If employees roam in and out of the office and need to keep in-touch with remote workers, your cloud solution should provide you with these tools. These can be things like:
A Softphone – a software program that would be compatible with your laptop and mobile device(s).
Find-me/Follow-me – The ability to have the call forward to your cell or another number you choose if you are away from the office.
Click-to-Call – Having the ability to dial a number displayed on your computer just by clicking it.
End-User Unified Communication Dashboards or Chat – These options allow for enhanced communication and productivity.
Additional questions to consider are:
Do these tools integrate with your current workplace computers, laptops and/or devices?
Do you need both Microsoft and Mac support or iOS/Android device compatibility?
Is there a learning curve and training required for your staff to adopt or do they simply integrate with your current software and applications?
Once you have determined what is offered, you need to determine if these features are included in the monthly cost.
3. Easy Setup and Operation
Configuring a phone system can be challenging. Try to find out if the cloud provider offers an intuitive way to help setup the basic elements, such as inbound caller greeting, routing options and phone extensions. Look at the process for adding users and services down the road, is that an easy process?
Questions to ask:
Do they offer a Quick Wizard or ‘Simple mode’?
Is there an online self-serve method, allowing you to make adjustments immediately or do you need to connect with a customer service rep or wait for email confirmation?
4. Future Proof
Setting up a phone system for your business is an investment. You want to make sure that the solution you choose allows it to adapt to your business needs.
Questions to ask:
If you need to switch to an on-premise solution can you easily switch to one provided by the same vendor?
Is there training required if you make this change or are the features and functionality the same?
If you need to change desk phones or devices, is the cloud provider flexible enough to adapt to new endpoints or are you locked in?
There are many things to consider when choosing your Cloud-based phone solution and depending on your business some points are more important than others. These criteria can change how ‘competitive’ the available solutions are and narrow down your choices for you.
For information on Sangoma’s Cloud-based Telephony Solution, called PBXact UCC, please visit http://www.sangoma.com/products/pbxact-ucc/ and feel free to contact us directly with any questions you may have.
Cloud PBX system is the trusted and oldest technology that has been upgraded to cloud technology with more efficient use of bandwidths and with faster data and calls transfer through VOIP.
Enjoy Calls, Anywhere; Feeling On Cloud 9 with Cloud PBX Solution Providers
Cloud PBX system works on the principle of cloud technology, where the various data is stored precisely and transferred over the internet rather than on a piece of hardware. This is an old technology but is growing popular because of its vivid usage by the consumers worldwide. Previously it was point to point data circuits. But gradually they discovered that cloud technology is the cheapest way to tackle those tasks. It is named so as the software developers refers to the drawings of a cloud to represent on the internet. Cloud technology helps you to access any data of your cloud from any device when connected to an internet. So with cloud PBX solution providers you can get all the standard private branch exchange features.
You must have a VOIP or other IP system if you wish to use cloud PBX. VOIP is voice over internet protocol which is much more than a computer. Here you can make national and international calls for business purpose. It works on voice call transmission that is converted to digital data across a packet switched network or internet at high speed. They provide many facilities like voicemail options, call diverting, call waiting, call block and many other.
In trend is the VOIP gateway that has won the hearts of millions. It is a gateway device that uses IP to transmit and receive voice communications, to both IP and PSTN. Any modern PC with a microphone and speakers is ready to act as VOIP. This gateway mainly converts PSTN, connects a traditional PBX phone to IP network. So technology has made your life easier and safer, and now you can call anywhere to your heart’s content with fastest cloud technology backed by VOIP.