Cloud-based Phone Service from Sangoma

If you are looking for a cloud-based phone service for your business, you may find it confusing to decide between the many options available. The low cost of the internet infrastructure is allowing more companies to offer their own cloud-based phone solutions. Since many of them are already bundling local & long-distance calling, caller-ID and voicemail into their monthly service, how do you know which option makes the most sense for your business?

The following information will provide you some of the top criteria to keep in mind when choosing your cloud-based service.

1. Local Presence

If your business operates from multiple locations, or you simply want to project a local presence to your customers, you will need to have a local phone number. A Cloud-based vendor should not only allow you to select from many ‘rate centers’, which are basically local calling boundaries, but also provide you with many phone number options to choose from, so that you can pick the one that suites your needs.

You will also want to Investigate how ‘easy’ it is to select your phone number. Do you need to submit a request form and wait for confirmation? Do they allow you to check on-line for a list of currently available numbers and activate it right away?

2. Mobility and Collaboration

If employees roam in and out of the office and need to keep in-touch with remote workers, your cloud solution should provide you with these tools. These can be things like:

A Softphone – a software program that would be compatible with your laptop and mobile device(s).
Find-me/Follow-me – The ability to have the call forward to your cell or another number you choose if you are away from the office.
Click-to-Call – Having the ability to dial a number displayed on your computer just by clicking it.
End-User Unified Communication Dashboards or Chat – These options allow for enhanced communication and productivity.
Additional questions to consider are:

Do these tools integrate with your current workplace computers, laptops and/or devices?
Do you need both Microsoft and Mac support or iOS/Android device compatibility?
Is there a learning curve and training required for your staff to adopt or do they simply integrate with your current software and applications?
Once you have determined what is offered, you need to determine if these features are included in the monthly cost.

3. Easy Setup and Operation

Configuring a phone system can be challenging. Try to find out if the cloud provider offers an intuitive way to help setup the basic elements, such as inbound caller greeting, routing options and phone extensions. Look at the process for adding users and services down the road, is that an easy process?

Questions to ask:

Do they offer a Quick Wizard or ‘Simple mode’?
Is there an online self-serve method, allowing you to make adjustments immediately or do you need to connect with a customer service rep or wait for email confirmation?
4. Future Proof

Setting up a phone system for your business is an investment. You want to make sure that the solution you choose allows it to adapt to your business needs.

Questions to ask:

If you need to switch to an on-premise solution can you easily switch to one provided by the same vendor?
Is there training required if you make this change or are the features and functionality the same?
If you need to change desk phones or devices, is the cloud provider flexible enough to adapt to new endpoints or are you locked in?
There are many things to consider when choosing your Cloud-based phone solution and depending on your business some points are more important than others. These criteria can change how ‘competitive’ the available solutions are and narrow down your choices for you.

For information on Sangoma’s Cloud-based Telephony Solution, called PBXact UCC, please visit and feel free to contact us directly with any questions you may have.



Storing Data over Clouds

Cloud technology has numerous applications in business as well as for consumers. During the mid 1990’s, the companies which were using point – to- point data circuits began using cloud technology for storing data as cloud technology was comparably cheaper and made for efficient use of bandwidth. We can say that the term cloud refers to drawing of abstract cloud by its programmers. Cloud is a symbol or tool marking the difference between a service provider and the responsibilities of the customer.

Cloud technology, unlike a ny other storage technology, allows one to access data from any device with the requirement of an Internet Connection.

Now what is PBX?

PBX is the abbreviated form of public branch exchange. It is the technology used by every telephone provider to route calls. Companies with multiple phones and a lot of interconnected phones as well as employees cannot function properly without a public branch exchange i.e. PBX.

So now coming to cloud PBX, we can state that it is actually based on cloud computing technology where data and information rather than being stored on a computer or some hardware storage disk, is actually stored over the Internet.

Cloud technology has been in the technological scene for many years but it is for the Cloud PBX Solution Providers that the Cloud PBX technology has become so popular among consumers. In recent years Cloud PBX has seen a varying and vast advancements, where PBX is made to operate automatically rather manually.


Well how will a Cloud PBX work?

The working of a cloud PBX is very simple where it is first connected to the IP of one’s system or to that of one’s phone with a working Internet connection.
Another necessary element needed to use cloud PBX is a VoIP or other IP system, well most of the VoIP providers do not include any charge.

The openness of the FreePBX project allows users, resellers, enthusiasts and Partners to utilize the FreePBX System and to build robust communications solutions that are powerful but at the same time easy to implement and support the consumers and their activities.

Your personalized account becomes the key to access your cloud PBX, when one needs to transfer data from one device to another. This straightway means that your stored data is accessible by the user on any device with an active internet connection. The cloud PBX provider you choose is actually the one in charge of storing as well as managing all the data that has been transferred over cloud storage and thus PBX handles it. Multiple devices are involved in the process of securing and accessing data through such software and it gives access to multiple accounts over the common cloud PBX system.

IP PBX Phone Systems for reducing cost and improving communication

Is the telephone bill of your company swelling with the passage of time?  Oftentimes, the business owners focus on achieving the set objectives of their businesses and pay less attention towards communication costs. As communication is indispensable to the businesses, it becomes mandatory to establish the communication mediums and channels. Can you think of running a business without using the ways and means of communication? Well, such a thing is not at all possible.

No matter what the expenses, it becomes inevitable to use the devices and services for effective communication. But have you ever thought about how much your company spends after communication every month? Well, if you are using the IP PBX phone systems, you are certainly free from the worries of telephone bills. And, if you have not yet starting using such telecommunication systems, it is time that you immediately start using.

One of the best advantages of using the IP PBX phone systems is that it is very much cost effective. Yes, you may have to spend some good amounts on good quality IP PBX devices from the reputed companies like Yeastar, Sangoma, & Hanlong etc, but it is a one-time investment. Again, whether it is the communication requirements under the same roof or in different units of your business located in remote locations; in every case the IP PBX phone systems would very well cater to your communication needs.

As the IP PBX phone systems facilitate and improve business communications, it becomes easier to exert control over everything and everyone related to the business. Also, it becomes easier to timely collect the required information from anywhere and at any time. This again facilitates better decision making. Briefly speaking, it becomes far easier and convenient to run the entire business without worrying about the communication costs.

There was a time when not many businesses used the IP PBX phone systems in Singapore. However, in modern days, it has become quite popular. Yes, not all may find it comfortable in using it for the first time. But it is not all a difficult thing to use the IP PBX phone systems, nor does it take a long time and effort to understand and use the devices and services.

If you are new to the IP PBX phone systems, you may find it a bit confusing while deciding to choose the best brands for PBX phone system. When you visit the stores, you can see a several brands. Some even appear to be offering the devices at quite cheap prices. However, you should bear in mind to select from the topmost and reliable brands such as Yeastar, Hanlong Polycom, Mileshight, and Hanlong etc. If you are not well acquainted with the brands, you can spend some time in doing some short research to understand the PBX products of different companies before you actually pay for them.

Communication Takes a Step Ahead

Now that the technologies have advanced and so have we to a generation that is scripted from A-Z, we are finding ourselves amidst all the electronic vibes, and all the gadgets that rule our lives from the time we wake up hearing the alarm clock to the time we go to sleep, finish the last page of a book that we read on Kindle. Today, let us get introduced to the modern and a sophisticated form of technology that serves as a massive advantage to the small start-ups or the flourishing business- the IP PBX Phone Systems.

So, what exactly is an IP PBX Phone System?

IP PBX Phone system or the VoIP Phone System as it is known, uses the VoIP (or, the Voice over IP) technology for either placing or transmitting the telephone calls around the world over an IP network, which is secure and is the basic form of internet, which is used all over the world, thus enhancing the communication and reducing the apparent distance, separating the companies. This technology is a lot safer as far as the security of phone tapping is concerned and is far more sophisticated than the traditional Public Switched Telephone Network (PSTN), which lags the connection at times and is neither the safest nor the recommended connection when it comes to connecting various parts of the world. The VoIP servers are functioning all day and all year long, so the companies never have to worry about call dropping or the call going unanswered.

Let us take a look at how these systems of networks perform.

Firstly, the company’s local network, known as the Corporate Network, which is connected to the computer running SIP clients such as, 3CX Soft phones. The company’s firewall is connected to the internet, which intercepts the signals from SIP clients, and from there it transmits the data into other electronic devices such as the client’s computers or the smart phones.

One of the best and most reputed VoIP servers are hosted by the members of the Borderless Hub. They devote a lot of time in their work, thus making the website one of the best servers in the world. Never does anyone has to think of call dropping or phone calls and  important data and messages being undelivered or unanswered, because their servers are constantly working and the best thing is that they are always improvising on their website, getting new Frameworks and Java scripts.

With almost the entire world under their grip, including the Singapore DID Numbers, this website clearly stands out among the rest of its competitors solely because of the following reasons.

  • Cost effective
  • Improves Business Communication
  • Investments are worth every penny
  • Flexible characteristics

The IP Phone Story

The public switched telephone network is so ‘meh’ these days; instead, people are going for IP Phone networks. Voice over IP technologies are used in these cases for placing and transmitting telephone calls over an IP network like the Internet. So this saves your call costs and also lets you use many technical advantages. If you are looking for such advantages you would need to install an IP phone system and who else other than Borderless Hub is better to consider? They make all your business communications unified, cost-effective and flexible. The company offers an impressive range of telecommunication products and services that will help your business stay collaborated and connected.

These IP phone services are available for any kind of phone you are comfortable with. If you are in the hotel business, IP phone systems are perfect for you to keep your guests connected with your facilities. Borderless Hub offers the BH65 which comes with a SITEL Dialog RHEA platform SC14461, standard configuration of 1 VoIP account, a maximum of 4 VoIP accounts, wideband G.722 Codec, IPv4 / IPv6, WAN port and LAN port, Headset connectivity and more. The BH66, on the other hand, provides SITEL Dialog RHEA platform SC14461, the standard configuration of 1 VoIP account, a maximum of 4 VoIP accounts, wideband G.722 Codec, IPv4 / IPv6, WAN port and LAN port and of course, headset connectivity.

Borderless Hub offers an amazing collection of office desk IP phones as well. You can choose anything from BH, UC, and the R collection. There are two enterprises and one expansion module under UC, five enterprise phones under BH and the R470 is a video phone. All of them are headset supported and come with a good Flash and RAM back up. All the call features like call waiting, call recording, call forwarding and transfer, caller ID display, call holding, conference, call reject, call history, pickup and completion are available. The audio features include user-defined music ring and full-duplex speaker phone.

The cordless IP phone collection has the BH and KX models. The BHW702H Wireless DECT Phone seems the most impressive to me. It provides a talk time of 8 hours (NB), 7 hours (WB) and an impressive standby time of 75 hours. It has a 2AAA NiMH, 600mAh battery with a charging time of 10 hours. It has an indoor range of 50 m and an outdoor range of 300m. The KX-TGP-500 is also a good choice with up to 6 cordless sets, 8 SIP registrations, wall mounting, programmable ring groups, low standby power consumption, handset locator, plug and play configuration and much more.

IP phones are in rage among the new generation and it is something that you must get if you want to keep your business or home well-connected and Borderless Hub is a site you must consider checking.

Cloud PBX Solutions are here to Take Your Business to a Higher Level

Business is one of the most important sources of income, not only for the concerned company, but also for a country, which is getting fed from the gross income of it. Communication is often one of the few hurdles, which get in the way to prevent the conduction of a successful business. But with the Cloud PBX Solutions being here, there can be no obstacle as far as communication with the international clients are concerned. Before we head on to how they can uplift the face of your company, let us take a look at what exactly the Cloud PBX is.

A Cloud PBX system, by the provider, is a technology where the data is stored and transferred to other user solely over the internet, rather than on a computer or any other piece of hardware. It is, of course, based on “cloud computing” technology. Cloud technology has been there for many years now, but with the recent significant developments in a variety of fields, like the introduction of programs like MobileMe and iCloud, has made them popular among enterprises.

PBX, or Public Branch Exchange, originally was a large unit of hardware that had to be stored on the internet and had to be used manually. These hardware were extremely expensive because of their size, and often enterprises ran into loses, bearing the maintenance of it, which included special storage facilities and regular repairs, not to mention the fact that they had to be operated manually, which required labor. In the more recent times, though the PBX could be made to operate automatically, without an operator, they are still pretty expensive and has large maintenance cost. Having said all these, there can be no better investment than the Cloud PBX systems. Though the start-up would need a significant amount of cash, but this solution will make the communication with all international clients as easy and efficient as it gets.

As with all cloud technologies, PBX too, is dependent on the internet. In order for it to connect with the IP or the internet, an enterprise must have a VoIP or any other internet facility in it.

Cloud PBX also connects well with the Singapore Virtual Phone Numbers, which are often used as mode of communication between clients from different borders of the world. Also known as Singapore Toll Free Numbers, these allow the customers to reach or contact the company free of cost, thus making it convenient for them to connect with the enterprise.

If you’re looking for a place that can provide you with all the things you need for PBX Solutions to work, “Borderless Hub” is the place. They are the leading VoIP service provider in Singapore and will definitely give your company the edge over others.

A Quick Overview of VoIP Gateway Solutions

If you are aware of the latest proceedings in the field of telecommunications, it is certain that you must have heard about VoIP. This is one technology that has taken the telecom world by surprise and has opened up new horizons of telecom solutions. Businesses in particular are very enthusiastic about this technology as it promises to bring them cost effective and highly advanced telecommunication solutions.

However, one challenge that was being anticipated was that the businesses were required to spend a good amount of money to procure the new devices that were required by the VoIP services. This would have negated the savings that were projected out of the deployment of VoIP technology. This is where VoIP Gateway Solution came into the picture.

Understating about the VoIP Gateway

A VoIP gateway is basically the connecting link between the old devices and the new technology. It helps in connecting the VoIP network to the traditional PSTN network so that features of the old phones can still be enjoyed while using the VoIP technology. In simple words, by using a VoIP gateway you would be able to use the same old phone and phone lines but still take advantage of this latest technology without spending a dime on any new device.

If the whole concepts of VoIP gateways are to be understood with a little bit more depth, you would come to know that the gateway is responsible for transfer of telephony traffic into IP (internet protocol) so that the data can get transferred over the VoIP network. This means that VoIP gateways convert analog voice signals to digital data ensuring that there is no decrement in the overall voice quality and it remains clear during the call. It can connect both traditional PBX systems as well as PSTN networks to VoIP network.

Reasons to use VoIP gateways

Regular telephone lines stand the risk of disruption in case of natural disasters like rains or floods. These risks are minimal when it comes to VoIP gateways. As the gateway depends on satellite transmission, earthly disasters cannot cause much disruption in the services. Configuring and maintaining a VoIP gateway is not as complicated as those traditional phone lines of the yesteryears. The web interface of VoIP gateway solutions allows hassle free configuration and maintenance of the system.

By using high quality products like Sangoma products or others, and with the services of a reputed service provider of VoIP businesses can save a fortune by reducing the telephone costs drastically. These gateways can either be used in the form of PCI cards or are available as external units as well. As most businesses require multiple lines to get connected over the VoIP network using the VoIP gateway, they prefer external units over the PCI cards.

Experience a Hassle Free Communication System with the Leading VoIP Technology

The necessity of communication is undeniable everywhere. Especially in enterprises, the absence of a proper world-wide communication system hampers the effective work procedure. Earlier, the business organization used to depend upon the traditional telephone system for communicating with company’s offices overseas. But today the rapid growth of technology has invented a smart communication system consisting of VoIP gateway service. To run a successful business platform people are depending upon VoIP gateway Singapore.

A VoIP gateway is an interface responsible for converting analog calls sent over VoIP into data that can be received by PSTN. As a whole, the VoIP gateway acts as a digital medium of transferring calls.

When you make a call from your office either you are using the corporate money or giving it from your own pocket. The cost can be overlooked if it is local call but when you are in a long distance call, it charges a lot. The VoIP is an effective medium for reducing the overall phone call bills of your organization. You simply need an internet connection to utilize the facility. There are many advanced options that come with a VoIP package which are call forwarding, call waiting, voice mail etc. VoIP gateway can connect with mobile interfaces also. So whenever you require and wherever you are the calls will be forwarded directly to your mobile, ensuring that you never miss a call.

Sangoma is the leading brand for providing hardware and software solutions for voice communications over IP. All of the products from sangoma are highly effective for providing you a seamless communication system for your business. Delivering IP telephony services with a greater customer satisfaction is their goal.

Besides sangoma, there is Borderless Hub, which is also efficient in providing unified communication solutions to their customers. So choose your package today and get connected with the latest communication technology!

Use the Enhanced Telecommunication Systems for a Larger Business Network

Business is an art. Managing a business in a proper way needs a lot of involvement and most importantly a seamless control over the total system. Apart from the other major issues, controlling the communication system of the business is one of the most important issues to run a business well. The conventional public switched telephone networks (abbreviated as PSTN) do not meet the needs of the business nowadays. To contact the overseas clients and employee business enterprises one should have more than just the bunch of regular telephone sets. That is why technology has gifted us a lot of smart telecommunication systems.

VoIP gateway is the network that converts the Time division multiplexed telephony traffic data from PSTN network into a bunch of digital packets of data for transmission over a data network. In brief, it acts as a bridge between PSTN network and IP network. The voice analog signal origination from a PSTN network is converted into a digital signal through VoIP gateway. VoIP gateways are also available as external units. VoIP gateway can be used in two manners:

  1. To convert incoming PSTN lines into VoIP: In this case, the VoIP gateway allows the incoming and outgoing calls performed over the regular telephone networks.
  2. To connect a PBX phone system to the IP network: In this case, calls can be made through VoIP gateway providers.

There are a plenty of VoIP service providers available in Singapore. To choose the best suitable VoIP gateway provider you should follow some certain steps:

  • You should evaluate your internet connection firstly and determine the strength and capacity of your internet connection.
  • Make a detailed assessment of the company budget of yours.
  • Consider the needs of your VoIP gateway and determine the equipment needed for your VoIP connection.
  • Lastly, there are a lot of alternatives available in the market. Choose the best VoIP service provider suitable for your company scenario.

Among all the service providers Borderless Hub is a great choice as your VoIP service provider. They are headquartered in Singapore.

Session border controllers (SBC) are the devices that take control over the process of initiation, conduction, and termination of the calls over a VoIP network. It can be a hardware device or a software application. The calls are referred to as sessions here.


  • The SBC acts as an interface between the SIP trunking system, which greatly reduces the installation and access costs.
  • It can act as an additional security system to the firewall.
  • Establish sessions with both internal and external network elements that have different signaling.
  • It can assure you a secure service while connecting with other networks.

Get the maximum out of these services to ensure a rapid business growth!

Super and Fastest Combination of VoIP Gateways and Cloud PBX Solution Providers

Cloud PBX system is the trusted and oldest technology that has been upgraded to cloud technology with more efficient use of bandwidths and with faster data and calls transfer through VOIP.

Enjoy Calls, Anywhere; Feeling On Cloud 9 with Cloud PBX Solution Providers

Cloud PBX system works on the principle of cloud technology, where the various data is stored precisely and transferred over the internet rather than on a piece of hardware. This is an old technology but is growing popular because of its vivid usage by the consumers worldwide. Previously it was point to point data circuits. But gradually they discovered that cloud technology is the cheapest way to tackle those tasks. It is named so as the software developers refers to the drawings of a cloud to represent on the internet. Cloud technology helps you to access any data of your cloud from any device when connected to an internet. So with cloud PBX solution providers you can get all the standard private branch exchange features.

You must have a VOIP or other IP system if you wish to use cloud PBX. VOIP is voice over internet protocol which is much more than a computer. Here you can make national and international calls for business purpose. It works on voice call transmission that is converted to digital data across a packet switched network or internet at high speed. They provide many facilities like voicemail options, call diverting, call waiting, call block and many other.

In trend is the VOIP gateway that has won the hearts of millions. It is a gateway device that uses IP to transmit and receive voice communications, to both IP and PSTN. Any modern PC with a microphone and speakers is ready to act as VOIP. This gateway mainly converts PSTN, connects a traditional PBX phone to IP network. So technology has made your life easier and safer, and now you can call anywhere to your heart’s content with fastest cloud technology backed by VOIP.